What are Digital Banking Unit
(DBUs):
DBUs will be brick-and-mortar outlets that will provide a variety of digital banking facilities to people such as the opening of savings accounts, balance-check, printing passbooks, transfer of funds, investment in fixed deposits, loan applications, stop-payment instructions for cheques issued, applications for credit and debit cards, tax and bill payment and nominations.
DBU's will have 2 distinct features –
- Self-service Zone
- Digital Assistance Zone
Self-service Zone:
- The customers can access ATM, a Cash Deposit Machine (CDM) and a Multi-Functional Kiosk (MFK) that offers services like printing of passbook, depositing cheque and accessing internet banking.
- It will also provide a digital interactive screen where customers can interact with a chatbot to know about products, offers and mandatory notices.
Digital Assistance Zone:
It will have branch officials to assist customers to
undertake the services including opening of savings account, current account,
fixed deposit and recurring deposit etc
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